Our Returns Policy is part of, and should be read in conjunction with, the Terms and Conditions.We reserve the right to change this Returns Policy at any time.This Return Policy was last updated on 10/09/2014.

When you receive a product, it is important that you check it as soon as possible against the invoice and always before using it.If an error or problem occurs, this should be reported to us as soon as possible so that we can sort it out.
Please make sure you have a Returns Authorization Number before returning any products.

This authorization number can be obtained from our customer service.Without this number, it may be difficult to process the return and the process may take longer.

Your legal rights

This Returns Policy does not affect your statutory rights.For more information on your statutory rights, please visit the UK Government website: www.direct.gov.uk

The right to cancel

You have the right to cancel this contract within 14 days and without giving any reason.
The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical receipt of the goods.
To exercise your right to cancel, you must inform us of your decision by means of a clear statement (for example, by selecting the appropriate option below or by sending a letter by post).You can use the attached model cancellation form, but this is not mandatory.
Please ensure that the items being returned are unopened and in their original packaging.Unwanted goods must be undamaged with any seal not broken.

Effect of the cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a method of delivery that is more expensive than the cheapest standard delivery we offer) .
We may make a deduction from the compensation due to a reduction in the value of the goods caused by unnecessary handling by you.
We will make the refund without undue delay and no later than:
(a) 14 days from the day on which we receive the delivered goods from you, or
(b) (whichever is sooner) 14 days from the day on which you provide proof that you have returned the goods, or
(c) If no goods have been delivered, 14 days from the day on which we are informed of your decision to cancel the contract.
We will make this refund using the same payment method as you used for the original transaction, unless you have expressly agreed to a different method of payment.Under no circumstances will you incur additional costs as a result of the refund.The costs of returning the goods are for your account.

Model cancellation form

For the CORRECT form and RA, please contact customer service!
To: Returns Department, The Hut Group, Skyline Drive, Burtonwood, Warrington, WA5 3UG, United Kingdom
I hereby give notice that I am canceling our agreement for the sale of the following goods: Order placed on:
Order number:
Customer name:
Address from customer:
Signature of customer (only if this document is sent as a paper version):
Date:

What should I do if I have received a wrong product?

We set high standards for the packaging of the orders, but sometimes mistakes are made.
We apologize if this is the case.We will do our best to resolve the issue as quickly as possible and with as little inconvenience as possible.
We will consider each case separately when it comes to returning products.In some cases, we may need more information (such as photos) to decide the best solution.
Our goal is always to reach the best solution as quickly as possible.You can contact us via your online account.

What should I do if my item is damaged?

We do our best to avoid damage during shipping, but problems may occur.We apologize if you have received a damaged item.
We would like to ask you not to refuse the delivery, but to accept it and contact us directly.By not accepting the package, there may be a delay in the return of the package.
You can contact us via the online message center in 'My Account'.Please attach photos of the damage to the message.A member of the team will review the data and try to find the best possible solution.

How do I report a potential error to my product?

We apologize if you think there is something wrong with an item.
We take complaints about the quality of our products very seriously and will investigate the problem carefully.
In order to do this, we ask that you contact us via the online message center in your account.Provide details of the error and attach photos to the message if possible.

How can I arrange a return shipment?

Please contact our customer service to organize a return.
We need your order number, the name of the item you wish to return, and the reason for the return.
As soon as we have received this information, we will send you a unique return authorization number and all other necessary information.
Please pack the item securely and make sure the return form is included.
Please ensure that you receive proof of postage when you return the item.This is free of charge and without this proof/receipt, in the unlikely event that the item is lost in transit, we will not be able to process a refund or send you a replacement item.
If you have requested a replacement item and this product is no longer available we will refund and refund the amount to the account used for the original purchase.
Any item you have accepted and then returned is your responsibility until it reaches our warehouse.We recommend using a supplier who insures the amount of the goods.

How is my return shipment processed?

We are happy to refund the shipping costs if the return is necessary because of our error. For example;
- If we have sent the wrong item.
- If the item is damaged or defective.
- When you return a replacement item that you do not want to keep.
We will not reimburse the shipping costs of items that you have changed your mind about or that you no longer need.These costs are for you, and we recommend using a supplier who insures the amount of the goods.
We will not reimburse the shipping costs for items returned due to an alleged defect or fault and we are unable to detect this during the testing process.The cost of returning the item to you depends on the item and will be communicated after the testing process is complete.

Complaints

If you're not happy with the way we've handled the return or replacement of an item, we
'd like to hear about it.Our goal is to solve the problem for you and we would like to ask you to contact our customer service through your account.

Om een retournering aan te vragen, lees de bovengenoemde stappen en klik de gemarkeerde tekst onder 'Registreer uw retourzending'.

Wij willen graag dat al onze klanten plezier hebben van hun producten, dus indien u niet tevreden bent met uw bestelling, dan kunt u deze retourneren. Wij bieden een zelf-service aan om het retour proces sneller en makkelijk er te maken. Om te beginnen met het retournheren van uw bestelling, volg de stappen zoals beschreven in ons retourbeleid door HIER te klikken.

Zodra wij uw retourzending hebben ontvangen, zullen wij de terugbetaling in werking zetten en zult u hier een email ter bevestiging van ontvangen. Dit kan 3 tot 5 werkdagen duren vanaf de datum dat wij uw retourzending hebben mogen ontvangen.

U zou uw terugbetaling binnen 5 werkdagen moeten ontvangen en wij zullen u een email ter bevestiging sturen dat wij deze hebben aangevraagd. Indien u uw terugbetaling na 10 werkdagen nog niet heeft mogen ontvangen dan vragen wij u om ons klanten service team te contacteren via uw account.